DOMESTIC SHIPPING

FREE US SHIPPING: We ship most domestic orders within 1 business day of receiving the order. All domestic orders ship for free by either USPS or UPS depending on size of the package. Tracking numbers are sent to the email address provided at checkout which allows you to know the progress and exact date your order will be arriving. Delivery is normally within 2-4 business days after shipment is sent.

INTERNATIONAL SHIPPING

Most international orders are shipped within 1 business day. Orders are typically shipped through USPS which transfers the shipment to your domestic shipping service which completes the rest of the delivery in your country. Tracking numbers are sent to the email address provided at checkout which allows you to know the progress and exact date your order will be arriving. Delivery is normally within 1-2 weeks after shipment is sent depending on distance your order will be traveling.

RETURNS

Great care is taken in shipping your order. In the event that an item is damaged or lost we will do our best to resolve the situation. All orders are insured so we will either offer a full refund or replace the item with an equal valued item from our current inventory for damaged items. Please contact us at (888) 653-5014 if you need assistance or leave us an email at store@vivamexico.com or through our "Contact Us" page. 

We accept returns within 30 days of delivery. In the event that a return is requested there will be a 15% restocking fee and a return shipping fee of $15 for US orders and $30 for international orders. Or you may provide your own shipping label if preferred. Please contact us to request return number prior to shipping. Expect the refund to appear in your account in about 5 days after the item is delivered back to us.